As a valued client of Emerson Studios, we would like to thank you for your purchase. At Emerson Studios our focus is on creating contemporary designs with a commitment to craftsmanship and elegance.

In the instance that you may need to return one of your items, the following terms and conditions apply to all purchases made online at emersonstudios.com.au

 

FULL-PRICE ITEMS
Full-price items purchased online are eligible for a refund, store credit, or exchange within 14 days of dispatch. For refunds, the items must be returned to our online warehouse for processing.

 

SALE ITEMS
Sale items purchased online are final sale and not eligible for refunds, credit notes, or exchanges, unless required by Australian Consumer Law. Any sale items returned contrary to this policy will be sent back to you at your expense.

 

CONDITIONS OF RETURN
To ensure your return is processed smoothly, the following conditions must be met:

• The goods must be received by our online warehouse within 14 days of dispatch.
• Item(s) must be in their original condition, unworn, unwashed, and undamaged. Be mindful of makeup or perfume transfer on garments, as we cannot accept these returns.
• All tags must remain attached, and original packaging should be intact.
• Items purchased for commercial or rental use will not be accepted for return, exchange, or store credit.
• Gift cards cannot be returned.

Emerson Studios reserves the right to reject returns that do not comply with these conditions, and returns are subject to alterations in line with our return policy.

 

ONLINE RETURNS/EXCHANGE PROCESS

1. Submit a return or exchange
   Contact us or email customercare@emersonstudios.com.au to initiate a return, exchange, or select an alternative item. You'll need your order number to proceed.

2. Pack your return
   For domestic returns, use the original packaging, print the shipping label from your return confirmation email, and drop the package at any Australia Post location.

For international returns, send the items back using a trackable service of your choice to the following address:

Emerson Studios
Attn: Customer Care — Returns
Level 4, Suite 3
27-31 King St
Melbourne, Victoria
3000 Australia

 

REFUNDS
Once your return is received and inspected by Customer Care, we will process your refund within 7 business days. Refunds will be issued to the original payment method, and processing times may vary depending on your payment provider. If a gift card was used, the balance will be restored onto a new Digital Gift Card before other payment methods are refunded.

 

EXCHANGES
We offer exchanges on full-price items for different sizes or products, subject to availability. If your desired item is out of stock, we will contact you via email or phone. Instant exchanges can also be requested through our Contact Us page, or by emailing customercare@emersonstudios.com.au for immediate processing.

 

ONLINE CREDIT VOUCHERS
If your return is credited to an online voucher, you'll receive an email with a voucher code to redeem at checkout. Vouchers are valid for 3 years from the issue date and cannot be redeemed for cash or in boutiques.

 

CANCELLATIONS & AMENDMENTS
If you need to cancel or change your order, please Contact Us, or email customercare@emersonstudios.com.au as soon as possible. Orders that have already been shipped cannot be cancelled.

 

QUALITY GUARANTEE
All Emerson Studios purchases are covered by guarantees that cannot be excluded under Australian Consumer Law. If your item is faulty or defective, please contact us within 48 hours of receiving your order, including photos and a description of the issue. Depending on the severity of the defect, you may be entitled to a replacement or refund.

 

For further assistance regarding returns or exchanges, please contact Customer Care.